DOMESTIC SHIPPING

Despatch:

All orders are shipped from either Sydney or Perth, depending on stock availability in each warehouse. All orders will be dispatched the next business day. Peak periods may experience slight delays.

FOR ORDERS UNDER $150

Courier – a flat rate of $7 applies. We use Couriers Please to ship out orders. Please note that we cannot ship to PO Boxes. Shipments will require a signature on delivery. If no one is home at the time, the driver to drop the order off to the nearest POP Point.

If you wish to select AUTHORITY TO LEAVE at the checkout, please note that we do not accept responsibility for theft or damage of your order.

Estimated Delivery Times:
+ PERTH: 1 business day
+ REST OF WA: 1-2 business days
+ NSW, VIC, SA and QLD Metro: Up to 5 business days
+ NSW, VIC, SA and QLD Regional: Up to 7 business days
+ ACT: Up to 6 business days
+ NT and TAS: Up to 11 business days

Transit times are estimated time frames and may vary according to unexpected network delays that are beyond the control of CouriersPlease.

Express Australian Post – need your order in a hurry? Select EXPRESS POST for a flat rate of $10.50.

Express Estimated Delivery Times:
+ Perth and Outer Metro: 1 Business Day
+ City CBD and Metro: 1-2 Business Days
+ Outer Metro and Rural: 2-3 Business Days

FOR ORDERS OVER $150 – FREE SHIPPING

Courier –we use Couriers Please to ship out orders. Please note that we cannot ship to PO Boxes. Shipments will require a signature on delivery. If no one is home at the time, the driver to drop the order off to the nearest POP Point.

If you wish to select AUTHORITY TO LEAVE at the checkout, please note that we do not accept responsibility for theft or damage of your order.

Estimated Delivery Times:
+ PERTH: 1 business day
+ REST OF WA: 1-2 business days
+ NSW, VIC, SA and QLD Metro: Up to 5 business days
+ NSW, VIC, SA and QLD Regional: Up to 7 business days
+ ACT: Up to 6 business days
+ NT and TAS: Up to 11 business days

Transit times are estimated time frames and may vary according to unexpected network delays that are beyond the control of CouriersPlease.

Express Australia Post – want your order guaranteed between 1-3 business days?* Upgrade for a flat rate of $15

**Excludes remote regional areas**

NEED YOUR ORDER ASAP?

Some stock may be sent from the Sydney Warehouse, depending on availability. If you are ordering from the East Cost and want your order quicker, please contact us to see if we can arrange 1-2 day postage for you.

 

DOMESTIC RETURNS

We will gladly accept returns within 14 days of delivery. To lodge a return, contact us at enquiries@ametrine.com.au to receive a RA number. You must provide us with the order number, return reason and return address.

To be eligible for a return, products must:

+ Be in an original and un-used condition
+ Be in original packaging
+ Returned within 14 days of purchase

Once your return is received, refunds may take up to 10 days for the funds to appear in your bank account. Unfortunately, we will not refund the return shipping cost unless the product is deemed faulty.

 

INTERNATIONAL SHIPPING

Currently we offer $15 flat rate international shipping. Please expect up to 10 working days for your parcel to arrive.

Note that all local duty and taxes are at the customer’s expense.

 

INTERNATIONAL RETURNS

Currently we do not offer international returns, so please choose wisely. If you have an issue with your product, please contact us at enquiries@ametrine.com.au.